TERMS AND CONDITIONS
This document “Terms and conditions of sale” (“T&C”) governs the offer and sale of ANNA LARI branded products through the annalari.com website.
ANNA LARI brand is a registered trademark with office and workshop in Via Trento, 85 87 – 25080 Nuvolento (Brescia), Italy.
ANNA LARI is the owner of the rights of the website, of the logos and trademarks relating to the products presented on the website, as well as of the copyright on the contents of the website.
The website is owned and operated by ANNA LARI s.n.c. All elements and contents of this website are protected by all relevant intellectual property and proprietary rights and applicable laws.
Read this “Terms and Conditions” document carefully before placing an order for any product the website.
Every time you want to place a purchase order, you must declare that you have read, understood and accepted this T&C document. Your refusal to accept this document will prevent you from placing purchase orders for any Product offered on the website. Print and keep a copy of this document for future reference.
All your communications relating to requests for information on the Products and/or on the orders placed must be sent to annalari@annalari.com.
By placing an order, you declare that:
a) You must be at least 18 years of age to place any order through the website.
b) Having the full legal capacity to enter into a sales contract; in particular and without any limitation, that you are not subject to any judicial or administrative order that limits your ability and/or that you have the authority to act on behalf of the person who presents himself as the effective contractual counterparty and beneficiary of the purchase made.
Data processing is governed by our privacy policy and, for certain specifically identified purposes, will require your prior consent.
The purchase order expresses your intention and request to ANNA LARI to purchase the Product/s indicated in the corresponding order. The purchase order will be considered issued when you complete the online purchase by following the appropriate wizard in the corresponding section of the Site.
Once the purchase order has been placed, you will receive an e-mail confirming receipt of the order, indicating the order identification number and other data concerning the Product/s ordered or, in particular, the characteristics of the Products, the applicable price including VAT (where applicable) and delivery charges (if charged to you)
The order summary only certifies that we have received your purchase request and not that the order has been accepted. All purchase orders for a Product are subject to a specific and separate acceptance by us and will be considered accepted (and the online sales contract of the Product will consequently be considered concluded) only when you receive a separate confirmation e-mail from us.
Therefore, even if we try to satisfy all requests from our customers, we can still refuse an order.
In particular and without limitation, your order may be refused in the following cases:
a) due to unavailability of the Product(s) ordered;
b) if we do not receive authorization to charge the total cost of the Product(s) to one of the applicable payment methods;
c) if you do not meet the eligibility criteria
d) When, at the time of purchase, the price indicated is clearly incorrect due to an error recognizable as such (e.g. too high or too low prices compared to the prices normally applied for the same Product if a promotion is not active which could explain the price indicated on the website, incorrect calculation of VAT or other applicable taxes).
If we refuse your order as indicated in the previous paragraph, we will send you an order refusal communication via e-mail and, if you have already made the payment, you will receive a full refund. This refund will be made using the same methods used for the purchase without undue delay and, in any case, within 10 (ten) working days from the communication of the refusal of the order.
The products prices are those indicated on the website for each single Product, except in the event of a material and recognizable error (e.g. too high or too low prices compared to the prices normally applied for the same Product if a promotion is not active which could explain the price indicated on the Site, incorrect calculation of VAT or other applicable taxes). Unless otherwise specified before placing an order, the Products are VAT included, updated at the current rate, shipping costs and customs duties where applicable are excluded.
We reserve the right to modify, at any time, the price of the Products and the applicable shipping costs, it being understood that any modifications will not in any way affect the contracts concluded before the modification. The Products are sold with the characteristics described on the website and according to the general conditions of sale published on the website at the time the order is sent by the Consumer, with the exclusion of any other condition or term.
The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, without the need to provide any notice to users of the website. Any changes will be effective from the date of publication on the website and will apply only to sales completed as of that date.
Each contract for the purchase of the Products is considered concluded when the Consumer receives the order confirmation from the Seller via e-mail.
Delivery of goods and acceptance
The website generally indicates the availability of the Products and their delivery times, however, such information is to be considered purely indicative and not binding for the Seller.
The Seller undertakes to do everything in its power in order to respect the delivery times indicated on the website and, in any case, to carry out the delivery within a maximum time of 60 (sixty) days starting from the day in which the Consumer has sent the order. In the event of failure by the Seller to ship the order, due to the unavailability, even temporary, of the Product, the Seller will provide written notice to the Consumer and will refund any sums already paid by the Consumer for payment of the Product.
The price of the Products is indicated on the website at the time the Consumer sends the order. The prices of the Products indicated on the website include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include the shipping costs which are calculated before the order confirmation is sent from the Seller to the Consumer and which the Consumer undertakes to pay to the Seller in addition to the price indicated on the website.
Depending on the country to which the Products are to be delivered, the relative shipping costs will be displayed on the website during the order creation process, which the Consumer undertakes to pay in addition to the price of the Products ordered. The Consumer will have to pay the Seller the total price, as shown in the confirmed order following the order confirmation sent by e-mail from the Seller to the Consumer.
Payments Payment can be made by credit card or via PayPal.
Governing Law. These Terms will be governed by the laws of ITALY without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted under the Terms, you and ANNA LARI s.n.c. agree to submit to the personal and exclusive jurisdiction of the state of Italy for the purpose of litigating all such disputes.
RETURN AND REFUND
Small variations which may be found in the lamps are indicative of the hand finishing of each products.
If you want to return the lamp, please contact us within 2 weeks from the receipt of the order at annalari@annalari.com.
Each shipment is covered by an insurance, so if you got the damaged lamp due to the transport, please send us some photos to forward to the insurance office.
WARNING: Personalized lamps are one of a kind and have been manufactured only for you. Therefore we cannot exchange or refund any customized products under any circumstances.
We do not issue refunds if you do not provide a reason for returning the lamp or send it back without contacting us first.
Please consider that all the shipping expenses for returning the lamp and the customs taxes (if the shipment comes from an extra CE country) remain the responsability of the customer, that it means free of charge for ANNA LARI company.
The returned product must not be used and it should be sent to us in its original packaging.
If we receive the lamp broken or damaged, no refund can be made.
If you still have additional questions about returing the item feel free to contact us at annalari@annalari.com